Holmegarth Limited Monthly Subscription Return Policy

1. Nature of Software Subscription

The software offered by Holmegarth Limited operates under a Software-as-a-Service (SaaS) model, delivered on a convenient monthly subscription basis. This model grants you immediate, non-exclusive access to utilize the software's features and functionalities for a defined period, specifically one calendar month, commencing upon the successful processing of your subscription payment. Due to the inherent digital nature of this service, which provides instant access to proprietary intellectual property, our return and refund policy is distinct from those typically associated with physical goods that can be returned or exchanged.

2. Refund Eligibility

Given the immediate provision of digital access upon subscription, our standard operational policy dictates that all sales are considered final. This principle is fundamental to our SaaS business model. Nevertheless, we acknowledge that exceptional circumstances may arise, and we are committed to fair consideration. A refund may be entertained and processed solely under the following specific, qualifying conditions:

• Initial Subscription Grace Period (First 7 Calendar Days): If you are a new subscriber to our software and choose to cancel your subscription within **seven (7) calendar days** from the exact date and time of your initial purchase, you may be eligible to receive a full refund of the subscription fee paid for that first month. This limited grace period is specifically designed to provide new users with an opportunity to thoroughly evaluate the software's suitability for their needs and ensure it meets their expectations before committing to a longer-term engagement.
• Persistent Major Technical Malfunction: In the unlikely event that the software experiences a persistent, critical technical malfunction that demonstrably prevents its core functionalities from being utilized as explicitly advertised on our website, and provided that our dedicated technical support team is unable to successfully resolve the reported issue within a reasonable timeframe (typically defined as five (5) business days) following your initial, detailed report of the problem, you may then be eligible for a pro-rata refund. This refund would cover the unused portion of your current monthly subscription period. It is crucial to note that this condition does not extend to minor bugs, aesthetic glitches, or features that are clearly indicated as being under active development or in a beta testing phase.

3. Non-Refundable Circumstances

Refunds will, under no circumstances, be issued or considered in the following situations, as these fall outside the scope of our refund eligibility criteria:

• Beyond the Initial 7-Day Period: For any monthly subscription period or renewal that extends beyond the initial seven (7) calendar days from the first purchase date. Once this initial grace period has elapsed, all subsequent subscription fees are non-refundable.
• Change of Mind or Discontinued Need: If you simply decide that you no longer wish to use the software, or if your business needs change after the initial 7-day grace period has passed.
• Lack of Software Utilization: If you subscribe to the software but subsequently choose not to actively use it for any reason. Access is provided, and non-usage does not constitute grounds for a refund.
• Account Termination Due to Terms of Service Breach: If your account is terminated or suspended as a direct consequence of a violation of our established Terms of Service.
• System Incompatibility (Unstated): If the software proves to be incompatible with your specific hardware, operating system, or other software environments, and this incompatibility was not explicitly listed as a system requirement on our website prior to your subscription.
• Disputes with Third-Party Services: Issues, disruptions, or dissatisfaction arising from third-party services, integrations, or platforms that are not directly owned, operated, or controlled by Holmegarth Limited.
• Failure to Read Policy: Claims for refunds based on a lack of understanding or awareness of the terms outlined in this policy, as all users are expected to review it before subscribing.

4. Cancellation Policy

Holmegarth Limited provides you with the flexibility to cancel your monthly software subscription at any point in time, without penalty.

• Effect of Cancellation: Upon successful cancellation of your subscription, your access to the software's full features and functionalities will remain active and uninterrupted until the very end of your current paid monthly billing cycle. For instance, if you pay on the 1st of the month and cancel on the 15th, you will retain access until the 30th or 31st of that same month. No further recurring charges will be applied to your account following the completion of this current billing cycle.
• No Pro-Rata Refunds for Cancellation: It is important to understand that, unless specifically and explicitly covered under the "Refund Eligibility" section (e.g., during the initial 7-day grace period or in cases of a verified major technical malfunction), cancellations initiated during an active billing cycle will not result in a pro-rata refund for any unused portion of that cycle. Your access will simply conclude at the end of the period for which you have already paid.

5. How to Request a Refund or Cancellation

To initiate a request for a refund (only if you meet the stipulated eligibility criteria) or to proceed with the cancellation of your existing subscription, please follow the detailed instructions below:

1. Subscription Cancellation Process: To cancel your subscription, please log in securely to your personal account on our official website. Once logged in, navigate to the "Account Settings" or "Subscription Management" section, which is typically found in your user dashboard. Within this section, you will find clear, on-screen instructions to guide you through the cancellation process. Please ensure you complete all steps to confirm your cancellation.
2. Refund Request Procedure (if eligible): If you firmly believe that your situation qualifies for a refund under the precise conditions outlined in Section 2 of this policy, you must contact our dedicated support team. All refund requests should be sent via email to info@holmegarth.com. Your email must be sent within the specific timeframe mentioned for eligibility. To expedite the review process, your email must include the following mandatory information:
   • Your complete legal name and the exact email address associated with your Holmegarth Limited account.
   • The precise date of your initial subscription purchase.
   • A thorough and detailed explanation of the reason for your refund request, including any specific dates, technical issues encountered (with relevant screenshots or error messages if possible), or other pertinent information that supports your claim.

6. Processing Refunds

Should your refund request be thoroughly reviewed and subsequently approved by Holmegarth Limited, the refund process will be initiated promptly. Approved refunds are typically processed within a timeframe of 5 to 10 business days from the date of approval. The refunded amount will be exclusively issued back to the original payment method that was utilized for the initial subscription purchase. Please be aware that, depending on your financial institution or credit card provider, it may require additional time (beyond our processing period) for the refunded funds to officially appear on your bank statement or credit card balance. We recommend monitoring your account statements during this period.

7. Changes to This Policy

Holmegarth Limited reserves the unqualified right to amend, modify, or update this Monthly Subscription Return Policy at any time, without prior individual notice to subscribers. Any such revisions or changes will become effective immediately upon their publication by posting the updated policy on our official website. To ensure you remain fully informed and compliant with the most current terms, we strongly encourage all users to periodically review this policy. Your continued subscription and use of the software after any modifications signifies your acceptance of the revised terms.